Frequently asked questions

Apparel is made in US sizes XS through XL. Dresses and bottoms are also offered in US numeric sizes 0 through 16, so you can order by whichever scale you know best. Accessories are one size.

Measurements for every size are in the size guide, in inches.

Start with the fit note on the product page. It states whether the style runs true to size, relaxed or close, gives the garment length, and says which size the model is wearing along with her height.

If you are between sizes, the fit note tells you which way to go for that specific piece — we do not give one blanket answer, because a rigid denim skirt and a stretch jersey dress behave differently.

Sometimes. Because collections are produced in short runs, a sold-out size returns only if we reorder that style for the following season. We do not run waitlists that imply a restock we have not committed to. Email support@hollisandhem.com and we will tell you honestly whether a reorder is planned.

Cotton and linen pieces are pre-washed, so expect no more than minor shrinkage if you follow the care instructions. Wool knits will shrink and felt in hot water — wash them cold or by hand and dry flat. The care line on every product page is specific to that fabric.

Orders are picked and packed in 1–2 business days. After that:

• Standard: 5–7 business days
• Expedited: 2–3 business days
• Overnight: 1 business day

Business days are Monday to Friday, excluding US federal holidays. Full detail is in the shipping policy.

Standard shipping is $6.95, and free on orders of $75.00 or more before tax. Expedited is $14.95 and Overnight is $29.95. The cost is shown as its own line in the cart and again at checkout, before you pay.

Not yet. We ship within the United States only, including all 50 states, the District of Columbia, PO boxes and APO/FPO addresses. We would rather say no than take an order we cannot deliver.

Tracking is emailed the moment your parcel leaves the warehouse, to the address used at checkout. If it has not arrived, check your spam folder first, then email orders@hollisandhem.com with your order number and we will resend it.

Email orders@hollisandhem.com within 14 days of the expected delivery date. If tracking shows delivered but the parcel is missing, we will open a carrier trace, which usually takes 3–5 business days. If the trace does not find it, we reship or refund. Damaged items are replaced at our cost — send a photo and we will handle it without asking you to pay return shipping.

30 days from the delivery date. Items must be unworn, unwashed, and have the original tags attached. There is no restocking fee.

Email orders@hollisandhem.com with your order number and which items you are sending back. We reply with a prepaid label and instructions. Step-by-step detail is in the refund policy.

Refunds are issued to the original payment method 5–10 business days after we receive your return. Your bank may take a further few days to post it. We email you when the refund is sent.

For hygiene reasons, intimates and swimwear cannot be returned once the hygiene liner is removed. Pierced jewelry, including earrings, cannot be returned unless it arrives faulty. Items marked final sale on the product page cannot be returned. Everything else can.

Yes, within the same 30-day window, subject to the replacement size or color being in stock. Tell us what you would like when you start the return and we will reserve it while your parcel is in transit.

Credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay and Google Pay.

Important: this storefront is a demonstration build. The checkout asks which method you would use, then always returns a declined result. No card number, expiry date or security code is ever requested, and nothing you type is stored or transmitted.

Product prices exclude sales tax, which is the standard convention in the United States. Tax is calculated at checkout from your delivery address and shown as its own line in the order summary before you pay. Nothing is added after that point.

No. Checkout is guest-only: an email address for your confirmation, a shipping address, and nothing else. There is no password to create and no app to download.

If it has not shipped, yes. Email orders@hollisandhem.com as soon as you can with your order number — orders usually leave within 1–2 business days. Once a parcel is with the carrier we cannot recall it, but you can return it under the 30-day policy.